Trust Center
How WalletPro handles your business payments, card information, fees, refunds, disputes, and security.
Business Account Security
WalletPro Business keeps each company’s spending separate from every other account. Business cards, workers, jobs, and transactions stay within that business, and access is granted by role.
- Business-level account separation, so one company never sees another company’s data
- Role-based access for owners, admins, managers, and cardholders
- Card controls, including assigned amounts and freeze or close actions where enabled
- Transaction monitoring for business card activity
- Fraud monitoring supported by our program providers
- Secure financial infrastructure operated by approved providers
- No storage of CVV in normal WalletPro systems
How Payments Work
WalletPro provides business spend-management technology and works with approved third-party payment-processing and card-program providers. Payment information is tokenized and handled according to each provider’s secure process.
Card & Data Security
WalletPro does not display full card numbers after submission and does not store raw PAN or CVV. Funding sources are tokenized through approved providers, and sensitive data is secured according to the provider’s process.
Compliance & Stored Value
WalletPro is a technology provider, not a bank or lender. WalletPro does not offer credit, lending, or cash advances, and it does not hold deposits. Consumer WalletPro™ and SplitPro™ products do not offer reusable balances or cash-out — funds are used for the disclosed purchase. Business program funding is held and processed by approved third-party program providers and financial institutions, not by WalletPro as a bank.
Fees
All platform, payment-processing, card-program, reimbursement, or other applicable fees are displayed before you confirm a transaction. If a fee is variable, it is calculated and displayed before confirmation.
Refunds
- Who may request a refund: The original payer or the organizer, depending on the transaction.
- When a refund is available: Refunds may be available before the purchase is completed or when a contribution was collected in error.
- Where the refund is returned: Refunds are returned to the original payment method used for the contribution.
- Why refund timing may vary: Refund timing depends on the payment provider and the payer’s bank. Processing times differ.
- What happens after a partial refund: The remaining balance stays applied to the group purchase or transaction.
- How to contact support: Email support@walletpro.us or use the form below.
Disputes
- Contacting support — ask a question or report a problem with a transaction.
- Requesting a refund — ask us to return a contribution you believe was collected in error.
- Reporting an unauthorized payment — tell us about a charge you did not authorize.
- Filing a payment dispute — formally challenge a charge through the card issuer or bank.
Business Support
Email us at support@walletpro.us or use the form below.