How It Works

How the Transaction Works

1. What amount the customer authorizes. For SplitPro™, each contributor authorizes only their assigned share. For WalletPro™, the user authorizes the portion of the planned purchase amount allocated to each card they own or are authorized to use.
2. What the payment is for. The authorized amount funds the disclosed planned purchase. For WalletPro™, an applicable platform fee may also apply, shown before confirmation. WalletPro, LLC is not the merchant selling the underlying goods or services.
3. Which party processes the card payment. Card payments are processed by approved third-party payment providers. WalletPro, LLC provides the technology that coordinates the request and presents the review screen; it does not itself move customer funds as a money transmitter.
4. How the amount becomes available for the purchase. Once a contribution or card charge is successfully processed by the provider, the collected amount is available for the disclosed purchase as described in the app at the time of the transaction.
5. Who completes the purchase at the merchant. The user or organizer completes the underlying purchase at the merchant. WalletPro, LLC does not complete the underlying purchase on the customer’s behalf.
6. If the required amount is not collected. If the full amount is not collected (for example, because contributors did not pay in time), the purchase cannot be completed and contributions are handled per the cancellation and refund rules in our Refund Policy.
7. If the merchant transaction is declined. If the merchant declines the transaction, the collected amount is handled per the cancellation and refund rules. Card payments already processed remain subject to the relevant provider’s timing.
8. If the final purchase amount differs from the estimate. If the final amount is less or greater than expected, the organizer is responsible for reconciling the difference. WalletPro, LLC does not automatically adjust already-processed card charges.
9. Cancellation and refunds. Cancellation and refund handling is described in our Service Delivery, Cancellation and Refund Policy. Refund timing depends on the customer’s bank, card issuer, and the relevant payment provider.
10. Who provides support. WalletPro, LLC provides support for the technology. Payment processing, card issuance, and reimbursement are handled by approved third-party providers. Contact support@walletpro.us for help.