Shipping, Service Delivery, Cancellation and Refund Policy
WalletPro™ and SplitPro™ are digital payment-technology services. No physical shipping applies to standard services.
WalletPro/SplitPro provides digital payment-technology services and does not ordinarily sell or ship physical merchandise. No physical shipping charges or delivery times apply unless specifically disclosed for a separate service. WalletPro, LLC is a technology provider and is not a bank or lender. Payment processing, card issuance, reimbursement, and related services are provided through approved third-party providers when available. Availability, fees, limits, settlement times, and eligibility may vary. This policy does not promise a specific refund period unless it is supported by the active payment provider.
1. No physical shipping for standard WalletPro/SplitPro services
WalletPro/SplitPro provides digital payment-technology services and does not ordinarily sell or ship physical merchandise. No physical shipping charges or delivery times apply unless specifically disclosed for a separate service. This policy therefore describes how the digital services are delivered, cancelled, and refunded — it is not a shipping policy for physical goods.
2. How and when the digital service is delivered
For SplitPro™, the service is delivered when a group payment request is created and the secure contribution link or QR code is made available to the organizer. For WalletPro™, the service is delivered when the transaction review screen is presented and the user authorizes the payment. Card payment processing, virtual card issuance, and reimbursement payouts are performed by approved third-party providers and may take additional time to complete after the service is delivered.
3. Contribution and transaction processing
Contributions to a SplitPro™ group payment request and WalletPro™ transactions are processed by approved third-party payment providers. A contribution or charge is only counted once the provider confirms it has succeeded. WalletPro, LLC does not hold, store, safeguard, insure, or deposit customer funds; funds are handled by the active provider in accordance with its own terms and timing.
4. Payment deadlines
SplitPro™ group payment requests may include a payment deadline set by the organizer or applied as a default. Contributors must complete payment before the deadline for their contribution to be counted toward the group purchase. A contribution link or QR code that has not been used by the deadline may expire, and the organizer may need to create a new request. Deadlines do not change the refund or cancellation rules in this policy.
5. Cancellation before payment
A SplitPro™ group payment request may be cancelled before any contributions have been submitted. The organizer can cancel an open request at any time until the collection is completed or the purchase is finalized. When a request is cancelled before any payment is processed, no contributor is charged and no refund is required.
6. Cancellation after payment
An organizer may request cancellation after contributions have been submitted, but cancellation after contributions are collected does not automatically return funds to contributors. Contributions that have already been processed are subject to the refund rules below and to the processing times of the relevant payment provider. WalletPro, LLC will cooperate with the active provider to initiate any available refunds promptly.
7. Failed or incomplete group collections
If the planned underlying purchase is not completed because the required amount was not fully collected, or because the merchant declined the transaction, contributions are handled according to the cancellation and refund rules in this policy. WalletPro, LLC does not complete the underlying purchase at the merchant on the customer’s behalf. Unprocessed contributions will not be charged; already-processed contributions will be refunded in accordance with this policy.
8. Full refunds
Full refunds are returned to the original payment method used for the contribution or charge when the entire amount is eligible for refund and no nonrefundable provider fees apply. WalletPro, LLC initiates full refunds promptly when a contribution or charge is cancelled before processing, or when required by the applicable provider’s rules. The time the funds take to appear in the customer’s account is controlled by the customer’s bank and card issuer.
9. Partial refunds
Partial refunds, where applicable, are calculated based on the amount actually processed and any fees that are nonrefundable under this policy. A partial refund may apply when only a portion of a contribution or charge is eligible to be returned, or when nonrefundable provider fees reduce the refundable amount. WalletPro, LLC does not guarantee a specific partial refund amount when third-party processing fees apply.
10. Nonrefundable fees, if applicable
Applicable fees are displayed before you confirm a transaction. Third-party payment-processing fees and card-program fees charged by providers are generally nonrefundable once a payment is processed, because they are charged by the provider for processing the transaction. WalletPro™ platform fees, where applicable, are refundable only at WalletPro, LLC’s discretion and as described at the time of the transaction. Because provider fees and policies vary, the refundable and nonrefundable portions for any specific transaction are shown before confirmation.
11. Pending payment transactions
If a card payment is pending, the charge has not yet completed and the contribution or transaction is not counted until it succeeds. A pending payment may still succeed, fail, or be cancelled by the provider. No refund action is taken while a payment is pending because no funds have been finalized. Once a pending payment succeeds, the standard refund rules in this policy apply; if it fails, no charge is completed and no refund is required.
12. Declined transactions
If a card payment is declined, no charge is completed and the user or contributor may retry with the same or a different eligible payment method. No funds are moved for a declined payment, so no refund is required. Repeated declines may result from insufficient funds, expired cards, or provider risk controls, and the user should contact their card issuer or bank if a decline is unexpected.
13. Disputes and unauthorized transactions
If a customer initiates a chargeback or payment dispute with their bank or card issuer, the outcome is determined by the customer’s bank and the card network. WalletPro, LLC cooperates with payment providers and card networks in responding to disputes. A successful chargeback may result in the reversal of the related contribution or charge. If you believe a transaction was made without your authorization, contact your card issuer or bank immediately and notify WalletPro, LLC as soon as possible at support@walletpro.us with the transaction details.
14. Expected timing only when confirmed by the active provider
Refund and settlement timing depends on the customer’s bank, card issuer, and the third-party payment provider. WalletPro, LLC initiates refunds promptly, but the time the funds take to appear in the customer’s account is controlled by the customer’s bank and card issuer and may vary. We do not promise a specific refund or delivery period unless it is supported and confirmed by the active payment provider. No shipping or delivery time is promised for any digital service unless specifically disclosed.
15. Customer support contact
You can contact WalletPro, LLC support by email at support@walletpro.us. Please include your transaction or group payment request details so we can assist you promptly. Support operates during posted customer-service hours and responds to inquiries as quickly as possible.
Questions about this policy? Contact support@walletpro.us.